We're all glued to our smart phones these days so make the most of our free WiFi whilst you’re at The Meadows. Get online by selecting BT Wifi-Meadows from your list of networks available.
Male and female customer toilets are located on the first floor, accessed via the stairs, or the lift which can be found behind the stairwell. Our disabled toilet can be found on the ground floor next to the lift. Both our male and female customer toilets also have an ambient disabled cubicle.
Toilets are also available for customers using our restaurants and cafes at BB's, Costa, and Wildwood.
Our Baby Changing room is located on the ground floor next to the disabled toilet and lift. There is a toilet for parents/carers and children inside. Additional baby changing facilities are available for customers at BB's, Costa, and Wildwood.
We have one lift which is located next to the baby changing facilities and disabled toilets.
Customer Care Team
Our friendly Customer Care Team are responsible for the security, maintenance and cleanliness of the centre. Members of the team can be found around the centre and will be happy to assist with any queries or you can find them at their base on the first floor adjacent to the customer toilets.
Members of our Customer Care Team are first aid trained and, along with all members of the Centre Management Team, are trained on how to use the centre’s defibrillator. The Meadows is the only premises located on Chelmsford High Street that has a defibrillator on site.
Our Customer Care Team is responsible for any lost property found in the centre. If you have found or lost an item please see a member of the team. Alternatively you may wish to call them on 01245 346 266 (extension 104).
The Meadows is now a Dementia Friendly Shopping Centre. Which means that our Centre Management Team and selected retail store staff are trained on how to be aware of, accommodate and help visiting customers with Dementia.
All of the shops, restaurants and cafes are on one level. Disabled toilets are located on the ground floor. Lift access to the customer toilets, where you will find an ambient cubicle in both male and female toilets. Lift access to customer services. The closest car park (Q-park) has a number of disabled parking bays. Automatic doors are fitted at all three entrances.
Welfare & Customer Safety
Please note that bikes, skateboards, rollerblades and scooters are not permitted in the centre.
We welcome ‘assistance dogs’ only through the centre.